XQM Brightening Men's Face Wash

All orders will be delivered within 5 to 7 working days.

Full advance payment is required for all customized products.

Delivery charges must be paid in advance for all other products.

Delivery time starts after order confirmation and dispatch.

Delivery may be slightly delayed due to public holidays or unforeseen circumstances.

Return & Refund Policy

• 
  Customers must inform us within 24 hours of delivery if there is any issue with the product (such as damage, defect, or wrong item). After 24 hours, the company will not be responsible for any complaints.
  
• 
  Customized or personalized products are non-returnable and non-refundable under all circumstances.
  
• 
  If a product has a genuine defect or issue, it will only be eligible for exchange. Refunds are not offered.
  
• 
  The item must be unused, in original condition, and with original packaging to qualify for exchange.
  
• 
  Exchange requests are subject to verification of the reported issue.
  
• 
  If no fault is found in the product after inspection, the exchange request will not be approved.
  
• 
  Customers will be guided through the exchange process once the issue is confirmed.